Carenet Health operates a geo-diverse network of global delivery centers purpose-built for U.S. healthcare — giving payers, providers, and health services companies the flexibility to rightshore their operations for maximum performance, cost efficiency, and resilience.
Cost savings vs. onshore-only models
01. Rightshoring, Not Offshoring
A healthcare-specific strategy that blends onshore, nearshore, and offshore delivery — so every function runs at the right cost, in the right location, by the right talent.
02. Five Countries. One Governance Model.
Every Carenet delivery center operates under unified governance, shared technology infrastructure, and the same performance standards — HIPAA-compliant and HITRUST-certified.
02. Healthcare Only. Always.
Every advisor, every program, every center is purpose-trained for U.S. healthcare — making Carenet the only BPO built exclusively for this industry’s complexity.
Healthcare organizations today face relentless pressure: rising labor costs, workforce shortages, expanding member populations, and the constant demand to do more with less, without sacrificing care quality or compliance.
Carenet offers a disciplined, data-driven approach to blending onshore, nearshore, and offshore delivery so that every function is performed by the right talent, in the right location, at the right cost.
Rightshoring isn’t offshoring just for the sake of savings. It’s a healthcare-specific delivery strategy, built on 20+ years of operational expertise, substantial ongoing technology investment, and a singular focus on healthcare, from every geography.
30–70%
Every Carenet delivery center operates under unified governance, shared technology infrastructure, and the same performance standards: HIPAA-compliant, HITRUST-certified, and purpose-trained for U.S. healthcare programs. Choose one location or several. We’ll orchestrate the right blend of talent and technology to achieve your objectives, while ensuring world-class patient and member experiences.
U.S. operations are at the heart of Carenet’s delivery model. Our three facilities in San Antonio, Texas and Biloxi, Mississippi anchor our highest-acuity clinical programs, and San Antonio serves as our global corporate headquarters.
U.S.-based work-at-home (WAH) staffing extends our onshore footprint with unlimited scalability — ideal for surge coverage, specialized clinical roles, and clients requiring domestic-only delivery.
Nearshore delivery offers U.S.-aligned time zones, cultural affinity, and real-time collaboration, at a meaningfully lower cost structure. Carenet operates dedicated facilities in Port of Spain, Trinidad & Tobago and San Salvador, El Salvador (Colonia Escalón district), serving payers, providers, and value-based care organizations across Medicare, Medicaid, and commercial lines.
The Economic Hub of the Caribbean
Bilingual, Cost-Effective, Future-Ready
For healthcare organizations seeking maximum cost optimization without sacrificing quality, Carenet’s farshore delivery centers offer world-class healthcare engagement talent at the industry’s most competitive rates — 30–60% below onshore costs.
The Economic Hub of the Caribbean
Carenet’s Newest Global Delivery Hub
Every Carenet delivery center is trained, credentialed, and governed for U.S. healthcare. All capabilities underpinned by Carenet’s AI-powered Intelligent Engagement™ methodology and highest care quality standards.
| Service | U.S. Onshore | Trinidad | El Salvador | Philippines | South Africa |
|---|---|---|---|---|---|
| Member Services (inbound/outbound) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Provider Services & Eligibility | ✓ | ✓ | ✓ | ✓ | ✓ |
| Care Coordination & Referrals | ✓ | ✓ | ✓ | ✓ | ✓ |
| Scheduling & Appointment Management | ✓ | ✓ | ✓ | ✓ | ✓ |
| Outbound Quality Campaigns (Gaps in Care, AWV, HEDIS) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Claims Processing & Back Office | ✓ | ✓ | ✓ | ✓ | ✓ |
| Clinical & Care Management Support | ✓ | ✓ | ✓ | ✓ | ✓ |
| Pharmacy & Medication Adherence | ✓ | ✓ | ✓ | ✓ | ✓ |
| Advocacy & Care Navigation | ✓ | — | ✓ | ✓ | ✓ |
| Bilingual (Spanish/English) | ✓ | — | ✓ | — | — |
| Virtual Clinic / Nurse Triage | ✓ | — | — | — | — |
Most BPO providers offer global delivery. Very few offer cost-optimized global delivery built exclusively for U.S. healthcare. Carenet does.
100% Healthcare Focus
Every advisor, every program, every center — purpose-trained for healthcare. No generalist BPO crossover. No competing priorities.
Geo-Diverse by Design
Five geographies, six centers, one governance model — built to give you program-level flexibility without operational fragmentation.
AI-Powered Platform
Intelligent Engagement™ connects every interaction to data, outcomes, and optimization — across every geography, every program.
Performance-Based Accountability
95% client retention. Average 8-year client tenure as they scale programs across geographies. Our results speak for themselves.
Compliance-First Operations
HIPAA, HITRUST, URAC, SOC 2, PCI — across all locations. Your program’s compliance posture travels with it, regardless of geography.
800,000+ Weekly Conversations
The empathy and scale to match your most complex programs — with the clinical depth to handle what general-purpose BPOs can’t.
Global Delivery Centers
Six centers. Five countries. One healthcare-only BPO.
Centene
Medication Adherence — 3.8M Members
$1.6B in projected medical cost savings over 2 years, powered by Carenet’s AI-driven outreach model across global delivery centers.
Sun River Health
Right-Shoring Healthcare Operations
20% lower cost per triage interaction. 26% growth in proactive clinical touchpoints. Offshore non-clinical advisors paired with onshore RN triage model.
WellMed
ER Avoidance via Patient Navigation
~$20M annual savings from ED avoidance. Nurse triage with same-day/next-day clinic booking — keeping members out of emergency departments.
Whether you’re exploring offshore healthcare outsourcing for the first time or optimizing an existing multi-geo model, Carenet’s global delivery experts will help you find the right blend — by program, by population, by cost target.
